Introduction

Teleia Ltd ("Teleia", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our learning management platform, including our website and mobile applications (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the Service.

Information We Collect

Personal Information

When you create an account or use our Service, we may collect:

• Name and email address
• Profile photo
• Educational organization affiliation
• Course enrollment and progress data
• Submissions, assignments, and grades
• Messages and communications within the platform

Automatically Collected Information

When you access our Service, we automatically collect:

• Device information (device type, operating system)
• Log data (access times, pages viewed, app features used)
• IP address and general location
• Browser type and version

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Create and manage your account
• Deliver course content and track your progress
• Enable communication between students, instructors, and administrators
• Send notifications about courses, assignments, and platform updates
• Provide customer support
• Analyze usage patterns to improve user experience
• Protect against unauthorized access and ensure platform security

Third-Party Services

We use trusted third-party services to help operate our Service:

• Authentication: Google Sign-In and Apple Sign-In for secure account access
• Messaging: Stream.io for real-time chat and messaging features
• Cloud Storage: Cloudinary for media file storage
• Analytics: Sentry for error tracking and performance monitoring
• Push Notifications: Apple Push Notification Service (APNs) for iOS notifications

These services have their own privacy policies, and we encourage you to review them. We only share the minimum information necessary for these services to function.

Data Storage and Security

Your data is stored on secure servers with industry-standard encryption. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With your organization: Your educational institution may access your data as part of their administrative functions
• With instructors: Course instructors can view your submissions, progress, and participation
• Service providers: Third-party vendors who assist in operating our Service
• Legal requirements: When required by law or to protect our rights

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (account deletion)
• Data Portability: Request a copy of your data in a machine-readable format
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at abdelhamid@teleia.co.uk

Children's Privacy

Our Service is intended for users who are at least 16 years old. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Service. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or anonymize your personal information within 30 days, unless retention is required by law or for legitimate business purposes.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: